Terms of service

Welcome to LUCYS THE SKY. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue use of our website.

1. Acceptance of Terms

By using the LUCYS THE SKY website, you confirm that:

  • You are at least 18 years old or are using the website with the permission of a parent or legal guardian.
  • You will use our website and services only for lawful purposes.
  • The information you provide is accurate, complete, and current.
  • You agree to comply with these Terms, our Shipping Policy, Return & Refund Policy, and Privacy Policy.

2. Website Use

You agree to use our website responsibly and in accordance with applicable laws.

You may not:

  • Use the website for unlawful, fraudulent, or unauthorized activities.
  • Attempt to gain unauthorized access to our website, systems, or accounts.
  • Upload or transmit viruses, malware, or other harmful materials.
  • Interfere with the security or normal operation of the website.
  • Copy, reproduce, distribute, or commercially exploit website content without our written permission.

We reserve the right to restrict or terminate access to our website if these Terms are violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colors, pricing, sizing information, and availability are presented as accurately as possible.

However:

  • Colors may appear differently depending on your device or screen settings.
  • Measurements may vary slightly due to manual measurement.
  • Product availability may change without notice.
  • We may modify, update, or discontinue products at any time.

While we strive to provide accurate information, we do not guarantee that all website content will always be completely accurate, current, or error-free.

4. Pricing & Payment

All prices displayed on our website are listed in U.S. dollars (USD) unless otherwise stated.

We reserve the right to:

  • Correct pricing, product, or listing errors.
  • Update prices at any time.
  • Modify, suspend, or end promotional offers.
  • Correct errors involving discounts or promotional pricing.

Orders will be processed after payment has been successfully authorized.

5. Order Acceptance

After placing an order, you may receive an order confirmation email. This confirmation does not necessarily mean that your order has been fully accepted.

We reserve the right to cancel or refuse an order for reasons including:

  • Payment authorization failure
  • Product availability issues
  • Pricing or product information errors
  • Suspected fraudulent activity
  • Shipping restrictions
  • Technical or system errors

If an order has already been paid for and is subsequently canceled by us, the applicable payment will be refunded to the original payment method.

6. Shipping

All shipping and delivery matters are governed by our Shipping Policy.

Although we work to process orders promptly, delivery may occasionally be affected by circumstances outside our control, including carrier delays, severe weather, public holidays, customs inspections, transportation disruptions, high shipping volumes, or incorrect shipping information.

Please review our Shipping Policy for complete shipping details.

7. Returns & Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Please review our Return & Refund Policy before submitting a return request, including return eligibility, applicable timeframes, return shipping responsibilities, and refund processing procedures.

8. Intellectual Property Rights

All content displayed on the LUCYS THE SKY website, including but not limited to:

  • Brand name and logos
  • Product photographs
  • Fashion photography
  • Graphics and visual elements
  • Website layout and design
  • Written content
  • Product descriptions

is owned by LUCYS THE SKY or its respective licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, or commercially use our content without prior written permission.

9. Prohibited Activities

When using our website, you agree not to:

  • Violate any applicable law or regulation.
  • Misuse or interfere with website functionality.
  • Attempt to access restricted areas or systems.
  • Use automated tools to collect website content without authorization.
  • Engage in activities that could harm our website, business, customers, or other users.

We reserve the right to take appropriate action when prohibited activities are identified.

10. External Links

Our website may occasionally contain links to third-party websites or services.

These external websites are operated independently from LUCYS THE SKY, and we are not responsible for their content, policies, availability, or practices.

Accessing third-party websites is at your own discretion.

11. Disclaimer

Our website and services are provided on an “as is” and “as available” basis.

We do not guarantee that:

  • Our website will always be available or uninterrupted.
  • The website will always be free from errors.
  • Website information will always be completely current or accurate.
  • Products shown on the website will remain permanently available.

We may modify, suspend, or discontinue any portion of our website or services at any time.

12. Limitation of Liability

To the fullest extent permitted by applicable law, LUCYS THE SKY will not be responsible for indirect, incidental, special, consequential, or similar damages arising from or related to:

  • Your use of or inability to use our website
  • Products purchased through our website
  • Shipping or delivery delays
  • Website interruptions
  • Technical problems or system failures

To the extent permitted by law, our maximum liability relating to an applicable order will not exceed the amount you paid for that order.

13. Changes to These Terms

We may update or revise these Terms from time to time.

Any changes will become effective when the revised Terms are published on our website. Your continued use of our website after changes are posted constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by and interpreted in accordance with the applicable laws of the United States and the Commonwealth of Kentucky, without regard to conflict-of-law principles.

Any disputes arising from these Terms or your use of our website will be handled through the appropriate legal process and applicable jurisdiction.

15. Contact Information

If you have questions about these Terms or need assistance with your order, please contact us:

LUCYS THE SKY
📧 love@lucysthesky.com

Business Address

3000 Broadway St
Paducah, KY 42001
United States

Business Correspondence Only – Not a Return Address

Our Customer Support Team typically responds within 24–48 business hours.

LUCYS THE SKY — Style should feel effortless, and your experience with us should too.